February 22, 2017


Case Studies

Lock Down On The Las Vegas Strip

On March 25, 2017, a mentally ill individual boarded a regional transportation bus near the Cosmopolitan Hotel and Casino on the Las Vegas Strip. The suspect shot 2 people, killing one of them. He then remained barricaded on the double-decker bus for several hours as the SWAT and CNT Team worked to resolve the situation. This incident was extremely challenging given the amount of tourists in the immediate area and the casino’s being cleared out and shut down. After speaking with crisis negotiators for some time, the suspect surrendered to police. This presentation includes actual video and audio from the incident.

Armed and Barricaded male – RCMP

An armed male believed to be holding a female against her will on a remote island near Cape Dorset, Nunavut. The event had gone on for most of the summer and his actions were starting to interfere with local fishermen and hunters. A group of hunters were reported missing and Search and Rescue would not deploy because of the risk this male posed. This event became political and pressure was being placed on the RCMP to resolve it. RCMP negotiators were eventually deployed to Cape Dorset in an effort to resolve the matter.

Jason Daley kidnapping

In 2018 Jason DALEY was the victim of a kidnapping in Calgary. The incident was protracted, lasting 28 hours and involved multiple units of the Calgary Police Service. Numerous investigative and Negotiator techniques were used to successfully recover the hostage. Multiple members of a criminal organized group from Edmonton were successfully arrested and currently face charges as a result of this incident.

Juneau Police Department

In 2012 the Juneau Police Department faced a barricade unlike any they had encountered before. They found themselves negotiating with one of their former officers who was suicidal. This presentation explores the practical aspects of the negotiation, including the reflections of the subject himself, who voluntarily spoke about the incident with the members of the Crisis Negotiation Unit of the FBI. The presentation seeks to provide understanding of what could bring a highly regarded individual to the point of a standoff with fellow officers, as well as providing direct insight into the thoughts and actions of the subject during the crisis. Further, the presentation explores how one trained in tactics and negotiations responded to those same efforts when used against him, and the ability of negotiations to peacefully resolve a highly charged potential suicide.

Armed Barricaded Army Reservist

28-year-old Army reservist Justin Tang who joined the Army at the age of 18 is described as the epitome of the perfect soldier by his peers. Justin has accomplished rank of Staff Sgt with specialized training in defensive tactics, first aid, firearms instruction, with no previous criminal involvement. Sara Tang describes her husband as a dedicated husband and perfect father figure to their 2 yr old son Kyler.
Justin has a near death experience when an RPG skims off the roof of his Humvee while in a convoy in a non-combat zone in Iraq. During Justin’s time in Iraq he loses close friends to combat.
Justin has accomplished most of his goals in life, a home, wife, a son and a truck. Now back from Iraq Justin regularly trains soldiers locally and at Ft Benning Ga.. Justin finds work selling insurance in tough economic times and works 60 + hrs weekly trying to make ends meet. Justin exhibits PTSD behavioral traits and at one point admits he may have PTSD but knows he cannot acknowledge it for fear it would end his military career, which in his mind defines who he is.
On November 23, 2010 Justin’s world crumbles after finding proof that his wife has cheated on him during his time out of state and out of country. Wife Sara, denies allegations however Justin finds proof and photos. Justin loses control, beats Sara unconscious, while 2 yr old Kyler sleeps in his bedroom. Justin calls 911 and requests medical attention for Sara stating he has opened her airway and there will be a note explaining everything because he will be “gone” when police arrive.
Justin owns several firearms, rifles, assault rifles, shotguns, handguns, along with hundreds of rounds of ammunition. Justin is a very proficient adversary making this incident a high threat, high lethality situation.
A new, minimally trained dispatcher Amy Burge who was assigned 911-call taker that evening conducts negotiations. Burge deescalates Justin and maintains good rapport until transition is made to hostage negotiator Torres. Six hours of negotiating with Justin who is adamant about killing himself prove successful but not without some struggles along the way.
Four years later Tang grants a post incident interview.


Dr. Andy YOUNG

Dr. Young will briefly review negotiator skills when talking to the psychotic. Then, take that psychotic subject, add methamphetamine, patrol with guns drawn, & for good measure some suicidal ideation. Dr. Young’s intervention skills in this case will be critiqued. Next, how do we cope with what is perceived as an undesirable ending; negotiator resiliency and coping will be discussed. Dr. Young will then give some insight into the different roles a Psychological Consultant can have on a crisis negotiating team.

Critical Incident Leadership: Crisis Negotiations

The presentation will focus on the framework to manage a Crisis Negotiation team and understand what to expect from them in a barricade, hostage taking or kidnapping. The presentation will use the backdrop of an actual incident to emphasize the teaching points.

Our Most Common Negotiation Mistakes

This presentation will offer the Negotiator examples of the most commonly made errors made during the negotiation process. Based on contributions from Negotiators from across North America, we will explore the specific situations in which we often “drop the ball” and discuss strategies for managing those situations more effectively.
This will include a discussion outlining the differences between “positional negotiation” versus “interest based negotiation” as well as the difficulties associated with moving to “problem solving” too soon within the negotiation. The presentation will also offer information relating to how Negotiators often try to be “interesting” when they should be trying to be more “interested”. The session will also offer information regarding the selection, vetting and use of the Third Party Intermediary.

Speakers Bio’s:

Inspector Lynette Pearce

Lynette joined the Metropolitan Police Service in January 1992, in 1994 she qualified as a Detective and for the following twelve years fulfilled several roles within the criminal investigations department. Notably the kidnap and specialist investigations unit, proactive professional standards and a secondment to special branch. She has been involved in several overseas deployments. She then moved into specialist uniformed posts including Public order, the Dog support unit and firearms where she was a tactical firearms commander. Lynette was the National lead and Commander for the coordinated response to the 2012 London Olympics for all canine disciplines across all asset providers, including police, armed forces and private enterprise. Lynette is currently a full time member on the Metropolitan Police Service Hostage & Crisis Negotiation Unit where she is the Director of training. She is nationally qualified as a negotiator, coordinator including kidnap and counter terrorism. She has undergone the international hostage negotiator course and the FBI negotiator course

Joe Pannullo

Joe Pannullo recently retired from the Las Vegas Metropolitan Police Department where he spent almost 21 years. He spent 17 1/2 years as a Detective assigned to the Narcotics Section. Joe was assigned to LVMPD’s Crisis Negotiator Team for his final 6 years with the agency and has responded to more than 300 hostage and/or crisis related barricades. He was an instructor for LVMPD’s CNT and taught numerous CNT-related classes within his agency and others. Joe retired to continue his passion for training and created his company Police Concepts Training where he teaches CNT and narcotic related classes to police agencies throughout the country.

Dr. Andy YOUNG

Dr. Andy Young has been a Professor of Psychology and Counseling at Lubbock Christian University since 1996 and a negotiator and Psychological Consultant with the Lubbock Police Department’s SWAT team since 2000. He also heads LPD’s Victim Services Unit and is the director of the department’s Critical Incident Stress Management Team. He has been on the negotiating team at the Lubbock County Sheriff’s Office since 2008, is on the team at the Texas Department of Public Safety (Texas Rangers, region 5), and has recently been asked to serve as the Psychological Consultant on the Amarillo Police Department’s negotiating team.

Constable Scott SMITH – RCMP

Cst. Scott SMITH has been with the RCMP since 2005. His first post was in Sylvan Lake where he did 3 1/2 years before moving to Fort McMurray where he was a part of Wood Buffalo ALERT. He spent 3 1/2 years there and moved to Red Deer Drug Unit. While in Red Deer he was part of the Drug Street enforcement Team, and Red Deer GIS. Scott spent more time doing uniform policing and then to the Crime Reduction Unit. Scott got on with the Calgary ERT Team in 2016 and transferred to Strathmore, Alberta where he currently works uniform policing between ERT call outs and duties.

Constable Calvin TAKAHASHI – RCMP

Has been a member of the RCMP for 21 yrs and a negotiator for almost 4 yrs. He has been posted to Rocky Mountain House, Edmonton ALERT and St. Albert. Calvin has worked as a watch commander, supervised the Crime Reduction Unit and organized crime as both a surveillance member and an investigator. As a negotiator Calvin has been deployed to Nunavut on four occasions.

SSA Scott W. Abagnale

Supervisory Special Agent Abagnale entered the FBI in 2005, and was assigned to the Baltimore Division where he conducted national security and counterterrorism investigations. SSA Abagnale joined the Baltimore Division’s Crisis Negotiation Team in 2007, and served on Baltimore’s team until his departure from the division in August 2016. During that time, he routinely worked with Baltimore’s SWAT and local and state partners in responding to barricade situations and potential suicides. Additionally, SSA Abagnale worked on numerous international kidnappings as well.
In August 2016, SSA Abagnale was assigned to the FBI Critical Incident Response Group’s Crisis Negotiation Unit. SSA Abagnale is responsible for responding operationally, both nationally and internationally, to ongoing hostage and kidnapping events. SSA Abagnale is also responsible for training international, federal, state and local law enforcement officials in crisis negotiation, suicide intervention, kidnap response and crisis management.
SSA Abagnale received his Bachelor of Arts in Political Science from the University of Kansas and his Juris Doctorate from Loyola University Chicago. Prior to joining the FBI, SSA Abagnale was an attorney in the mid-west portion of the U.S.

Victor R. Torres

On September 1, 2015 Victor retired from the Fort Wayne Police Department in Fort Wayne, Indiana after 24 ½ years. Victor has served his agency in many capacities ranging from DARE Officer, Motorcycle Patrol Officer, Field Training Officer, Crisis Intervention Team Officer and trainer, Street Operations Patrolman and a 20 year Crisis Response Team member as a hostage and crisis negotiator. Victor’s last assignment was in the Detective Bureau’s homicide division. Victor has been fortunate in negotiating numerous barricaded, suicidal and hostage incidents with success.
Victor currently works for National Tactical Officers Association (NTOA), as a contracted hostage negotiations instructor.
Since 2012 Victor has served as Board member and former Chair of the Board of Directors for Mental Health America of Northeast Indiana and still remains on a Mental Health America subcommittee. Since 2009, Victor has served and currently serves on the Board of Directors for Park Center Inc. Fort Wayne’s leading mental health provider. Victor also serves on the Board of the Indiana Association of Hostage and Crisis Negotiators and has held that seat since 2012.

Gary McDougall

Gary is a retired police officer who served with the Calgary Police Service for 25 years; the last 8 years of his career, Gary was a member of the Hostage/Crisis Negotiation Team.
He served as both a Team Leader and Training coordinator for the Calgary Hostage Negotiation team and upon retiring in 2006, Gary formed a company called Conflict Solutions. He is currently on the speaking circuit, delivering training in a number of disciplines which include effective negotiation skills, conflict management, dealing with difficult clients and workplace violence issues.
Since retirement, Gary has presented at over 70 Hostage/Crisis Negotiation Conferences across Canada and the United States.
Gary is also a member of the Canadian Speakers Bureau as well as a Lead Instructor for the National Tactical Officer’s Association and in that capacity, he travels around North America teaching crisis intervention and hostage negotiation skills to law enforcement agencies.
Gary is a graduate of the FBI Hostage Negotiators Training School and has also assisted in the training of new FBI Hostage Negotiators.

Vincent Dalfonzo

Retired Special Agent Vincent Dalfonzo entered the FBI in 1987, and was assigned to the Phoenix Division where he worked organized crime and drug matters. During that time, SSA Dalfonzo was the FBI’s Crisis Negotiation Coordinator for the state of Arizona. He has worked extensively with both FBI SWAT and the Phoenix Police Department’s Special Assignments Unit where he responded to numerous hostage barricades, suicidal subjects and kidnappings.
In July 1998, SSA Dalfonzo was assigned to the FBI Critical Incident Response Group’s Crisis Negotiation Unit, and is one of the crisis negotiation program managers who respond operationally, both nationally and internationally, to ongoing hostage barricade and kidnapping events. SSA Dalfonzo also trains FBI Agents and police officers in crisis negotiation, suicide intervention and crisis management, and conducts research in these areas of responsibility. In 2011, he and SSA Mark A. Thundercloud received the FBI’s Meritorious Achievement Medal for their work during a Somali pirate hijacking matter.
He now serves as the Domestic Training Coordinator.
SSA Dalfonzo received his Bachelor of Science degree in Business from the University of Baltimore, and is a former police officer with the Ocean City, Maryland, Police Department.

Detective Mike Shute

Det. Mike SHUTE started with the Calgary Police in 2001 and has worked in Patrol, Gang Enforcement, Targeted Enforcement and for the past seven years has working in the Homicide Unit. Mike became a Negotiator in 2008 and is currently a Team Leader with the Calgary Negotiator Team.

Detective Stu Cole

Detective Stu COLE is a member of the Calgary Police Service currently assigned to the homicide unit and has over 24 years of policing experience between the Winnipeg Police Service and the Calgary Police Service.  He has worked in General Patrol, Crisis Negotiation Unit, Organized Crime Unit, Undercover Unit and in the Major Crimes Section.  Det. COLE has been a negotiator with the Calgary Police Service Crisis Negotiation Unit since 2005 and is currently one of the team leaders.

Check back soon for more agenda information